Health And Safety Program
YES! Hotels | General Cleaning Products & Protocols
All our hotels use cleaning products and follow protocols which meet NPHO guidelines and are approved for use and effective against viruses, bacteria and other.
Public Spaces indoors & outdoors. Frequency of cleaning and sanitizing in all spaces with an emphasis on frequent contact surfaces including, front desk, doorman desk, elevators and elevator buttons, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas.
Hotel Guest Elevator. Doorman is present to sanitize the button panels on a regular basis. Every 30 minutes. Signage is posted to explain the current procedures.
Guest Rooms. Cleaning and sanitizing protocols are used to clean guest rooms, particular attention to high-touch items including telephone, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors. All in room stationary, pens and pencils are suspended.
Television remote controls and temperature control panels are wrapped with one usage cover. Guests are highly recommended to use their in-room WC and not the public ones.
Touchless public garbage bins to be used for one usage sanitary equipment.
Guests are informed upon check-in of the daily housekeeping taking place and are asked to request should they do not wish for housekeeping to make their room.
Housekeeping trolleys are sanitized after each shift.
Fully stocked Mini Bars are suspended. Guest have the option to request a fully stocked mini bar upon check in.
Room service. Notify guest once room service is ready to deliver. All plates are covered. Request that guests notify Room Service once they have completed their meal and place their trolley outside of their room for immediate pick up.
Guest Directory. All guest directory information such as hotel facilities, in room dining, city experiences, concierge services is listed under YES! Hotels mobile application and YES! Hotels website. A special chat and voice call feature is available via the usage of the application.
Linen/Laundry. All bed linen and towels are changed upon guests’ requirements and washed at a high temperature in accordance with NPHO guidelines.
Shared Equipment is sanitized before, during and after each shift or usage. This includes phones, keyboards, computers and other communication devices, payment terminals, kitchen implements, Food & Beverage equipment such coffee machines etc. engineering tools, cleaning equipment, security keys and any other direct contact items used throughout the Hotel.
Air Conditioning Cleaning, according to NPHO protocols.
Physical Distancing. Restaurant Managers manage physical distancing at entries. Tables and lounges are utilized with appropriate physical distancing between each family or traveling party (as per local authorities). Bar stools are reduced as well, to provide appropriate physical distancing.
Pool Operation according to Cleaning & Sanitizing Protocol. Lounge chairs are sanitized after each use, towel desk, at least once per hour. Each towel will be placed under a one usage sanitary bag. Lounge chairs set with appropriate physical distancing. 1.5m per set of two.
Spa and Gym. Usage by appointment with a maximum of two persons per time slot. Both areas are sanitized after each usage in detail.
Our employees have been given clear instructions on how to respond promptly and report all cases of COVID-19 on property. Employees are instructed to stay home if they do not feel well.
Training. All employees are trained on COVID-19 safety and sanitation protocols. A more detailed training is conducted to front line teams that have frequent guest contact such as Housekeeping, Food & Beverage, Front Office, Maintenance and Security.
Thermal controls. Regular thermal controls to all employees. In case of a temperature over 37c they are asked to go home.
Hand Washing. Personal hygiene and frequent handwashing with soap is vital. (every 60 minutes for 20 seconds).
Protective Equipment. All employees are provided with a mask and are required to wear it at all times while on duty. Gloves are provided to Housekeeping, Front Office, Security and Food & Beverage teams.
Physical Distancing & Protection. Employees are reminded not to touch their faces, keep physical distancing at least 1.5 m away from guests and other employees.
Medical Kit. A complete medical kit is available at Hotel Managers’ offices which contains disinfectant/wipes for surface cleaning tissues, face/eye masks (separate or combined, face shield, goggles), gloves, protective apron all disposable, full-length long-sleeved gown, biohazard disposable waste bag.
Suppliers of Goods & Services. Contractors and suppliers of goods and services should follow similar Health & safety measures. No access is allowed within the hotel. All goods should be delivered at the entrance of hotel’s receiving area. Items should be sanitized prior its inhouse dispatch.
Mobile application allows facilities such as: Online check in, registration, in house facilities, spa & fitness, information on restaurants & menus, concierge facilities, transfers, payment method and check out procedures.
Physical Distancing. Guests are advised for physical distancing at least 1.5m away from other groups of people not traveling with them while standing at reception, circulating around the property or using elevators. No more than one guest is permitted per elevator.
Check in – Check out procedures
Protective screens are installed at the front desk between guests and team members.
Check out time: 11h00 / Check in time: 15h00 in order to secure in-between timing for deep cleaning.
Appropriate signage on screen displays main sanitation and health program such as physical distancing, elevator usage etc.
Key card is provided by front office. All key cards are sanitized and placed within the key card folder. Front office ensures room keys are disinfected and presented safely upon check-in.
Luggage is temporarily stored for special cleaning care prior in room placement. Luggage trolley is sanitized after each usage by doorman.
Payment. Credit card as a payment method instead of cash is reinforced.
Protective Equipment. Front desk employees have in stock travel size hand sanitizers, masks, gloves available to guests in case of demand.
Disinfection. Touchless hand sanitizer dispensers are placed at all hotel entrances, room floors, reception, meeting spaces, pool, Spa & Gym room, public W.C.
Air Circulation. All lobby and restaurant areas open constantly for air circulation.
Physical Distancing. Meeting and banquet set-up arrangements allow for physical distancing between guests in all meetings and event rooms based on NPHO and state recommendations. Lounge chairs are arranged at 1.5m to ensure physical distancing.
Front of the House Signage. Health and hygiene reminders posted throughout the property including the proper way to wear and handle face masks, hand washing, distancing and usage of sanitizer dispenses.
Lobby TV screens are also be used for messaging and communication.
Floor signage for physical distancing.
Back of the House Signage. Signage is posted throughout the property reminding employees of the proper way to wear and handle face masks, usage of gloves, wash hands and avoid touching their faces.
Back of the House Disinfection & Distancing. Frequency of cleaning and sanitizing is increased in main back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform rooms, employee restrooms, kitchens, managers office. A time schedule is conducted for the usage of employee dining rooms with a maximum of 3 persons per time slot.
- Buffet breakfast is suspended. Breakfast is served à la carte and by appointment.
- Buffet style food service is suspended and replaced by alternative service styles.
- Hotels offer individually packaged or Grab & Go food options for breakfast, snacks, lunch etc. (Individual packaged serving nuts and snacks)
- Restaurant and lounge tables are arranged to ensure appropriate distancing.
- Napkin service is suspended and replaced by one usage napkin.
- Digital menus are available under YES! Hotels Mobile App and YES! Hotels website.
Cleaning & Sanitizing Protocol
- Service and beverage stations are sanitized at least once per hour.
- POS terminals are sanitized after each usage.
- Dining tables, bar tops and stools, chairs etc. are sanitized after each use.
- Storage containers are sanitized before and after each use.
- Food, beverage, and coffee preparation stations are sanitized at least once per hour.
- Kitchens are deeply cleaned and sanitized at least once per day.