Health And Safety Program
General Cleaning Products & Protocols
All our hotels use cleaning products and follow protocols which meet NPHO guidelines and are approved for use and effective against viruses, bacteria and other.
Public Spaces indoors & outdoors. Frequency of cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces including, front desk, doorman desk, elevators and elevator buttons, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas.
Hotel Guest Elevator. Doorman will be present to sanitize the button panels on a regular basis. Every 30 minutes. Signage will be posted to explain the current procedures.
Guest Rooms. Cleaning and sanitizing protocols are used to clean guest rooms, particular attention to high-touch items including telephone, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors. All in room stationary, pens and pencils will be suspended.
Television remote controls, temperature control panels and toilets seats should be wrapped with one usage cover. It will be highly recommended to all guests the usage of their in-room WC and not the public ones.
Touchless public garbage bins to be used for one usage sanitary equipment.
Guests will be asked upon check in if daily housekeeping and turn down service will be needed.
Housekeeping trolleys will be sanitized after each shift.
Fully stocked Mini Bars will be suspended. Guest will have the option to request a fully stocked mini bar upon check in.
Room service. Notify guest once room service is ready to deliver. All plates should be covered. Request that guests notify Room Service once they have completed their meal and place their trolley outside of their room for immediate pick up. Room service extra charge will be suspended.
Guest Directory. All guest directory information such as hotel facilities, in room dining, city experiences, concierge services will be listed under YES! Hotels mobile application. A special chat, voice or video call feature will be available via the usage of the application.
Linen/Laundry. All bed linen and towels will be changed upon guests’ requirements and washed at a high temperature in accordance with NPHO guidelines.
Shared Equipment will be sanitized before, during and after each shift or usage. This includes phones, keyboards, computers and other communication devices, payment terminals, kitchen implements, Food & Beverage equipment such coffee machines etc. engineering tools, cleaning equipment, security keys and any other direct contact items used throughout the Hotel.
Air Conditioning Cleaning, according to NPHO protocols.
Physical Distancing. Hostesses and Restaurant Managers to manage physical distancing at entries. Tables and lounges to be utilized with appropriate physical distancing between each family or traveling party (as per local authorities). Reduce bar stools as well, to provide appropriate physical distancing.
Pool Operation according to Cleaning & Sanitizing Protocol. Lounge chairs to be sanitized after each use, towel desk, at least once per hour. Each towel will be placed under a one usage sanitary bag. Lounge chairs set with appropriate physical distancing. 1.5m per set of two.
Spa and Gym. Usage by appointment with a maximum of two persons per time slot. Both areas will be sanitized after each usage in detail.